FAQs • Pelham, AL • CivicEngage

When will my yard be repaired after a water main break?: After the water department repairs a leak, topsoil is normally placed in the yard within 2.5 to 3.5 weeks. Sodding or seeding of the yard is done after the ground has had time to settle. Depending on the severity of the leak, it may take two or three good rainfalls for the necessary settling to occur. For more information, contact us at 205-620-6420.

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Streets & Sanitation FAQs

1. Who is responsible for repairing and replacing street signs?: Street signs on city streets are installed by the developer at the time of initial development. The developer is responsible for these signs for a period of one year after installation. After this one-year period the Street Department is responsible for maintaining street signs on city streets. You may report a broken or missing street sign by calling the Street Department at 620-6416 or by submitting an online ticket.
Action Request form .

2. How do I order a new garbage or recycle bin?: To order garbage or recycle bins, you may call the Water Department at 205-620-6420.
Action Request form.

3. How do I report a traffic light that is malfunctioning?: The city contracts out the repair of traffic lights to a local company. To report traffic light problems you may call the Street Department at 205-620-6416.
Action Request form.

4. Who do I contact about a nuisance or stray dog in my area?: Street department personnel handle the animal control duties. Guidelines for animal control complaints are available in the animal control section of this website. You may report a stray or nuisance dog by calling the street department at 205-620-6416 or by submitting an Action Request form.

5. Who is responsible for repairing broken storm drain lids?: The street department repairs storm drain lids on city streets that have been installed for more than one year. The developer is responsible for repairing those that have been installed for a lesser period of time. In either case, you may report broken storm drain lids by calling the street department at 205-620-6416 or by submitting an Action Request form.

6. When will my yard be repaired after a water main break?: After the water department repairs a leak, topsoil is normally placed in the yard within 2.5 to 3.5 weeks. Sodding or seeding of the yard is done after the ground has had time to settle. Depending on the severity of the leak, it may take two or three good rainfalls for the necessary settling to occur. For more information, contact us at 205-620-6420.